Frequently Questions

This is the FAQ section of ALO Guate.   If for some reason you can not find the answer to your question, please write to us in the live chat or click here to contact us.

How do I create an account?

Please click:  and follow the steps

How do I recover my password?
What happens when my credit card is declined?

Customer service will create a ticket and will track the progress of the credit card until it can be recharged successfully.

How does the referral plan work?

Refer family or friend and when they activate their account, you will receive $5.00 USD airt time in your account.

When will I receive the $5.00 USD?

When the your referral activate their account, you will receive $5.00 USD air time in your account.

How can I call for free?

Each time you refer, you will receive $5.00 USD airtime in your account.

Can I recharge in person?

Yes, please visit:

What forms of payments do you accept?

Visa, Master Card, Discovery, American Express, paypal.

How can I recharge: Claro, Tigo, Movistar?

Create an account on our website, select the operator, enter the cell phone number you want to recharge Guatemala. When the Guatemala phone has been recharge, you will receive a text message of your recharge.

Who is RingVoz?

RingVoz is a  leading provider of telecommunications services connecting residents and corporate clients around the world. RingVoz was founded in 2008 and is headquartered in Miramar, Florida. It aims to offer the highest quality of service, maximum convenience and some of the lowest rates on the market. We believe that constant communications are about bringing closer families and friends abroad, making businesses efficient and reliable and above all, to enable our customers to be well aware of their loved ones in their daily lives even in the challenges of living apart in the distance.  That is why RingVoz  created ALO Guatemala for the Guatemalan community to always stay in contact with loved ones.

What is BBB?

BBB (Better Business Beura) - Swe are accredited by the BBB since 2011.

What does PINLESS mean?

Our system recognizes the nubmer you are calling from, allowing you to access your account without having to dial your pin.

Are there any added fees with ALO Guate?

Pinless, No contracts. No hidden fees.

How do I add money to my account?

Recharge 27/7 through our IVR at +1(800)693-4065

How do I call Guatemala?

Dial the access number: +(786)533-1129  then dial: 011 + 502 + area code + phone number

How does the service work?

Create an account on our website, or over the phone.  Once you have created your account you can call the access number and then enjoy calling your loved ones in Guatemala.

What is the international calling service to call Guatemala with ALO Guate?

ALO Guate is a prepaid calling service to call Guatemala. It is simple, reliable, and economical. You can call from your home, cell phone or office with the best rates and the best quality to call Guatemala.

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